ACCOUNT MANAGER (BRANDING & DESIGN)

What does an Account Manager (Branding & Design) do at Un-titled Lab?

As an Account Manager, you'll be the essential link between Un-titled Lab and our clients, ensuring smooth project delivery, exceptional client experiences, and sustainable business relationships. You'll manage day-to-day project operations, craft clear creative briefs for our design team, and proactively identify opportunities to grow our partnerships with existing clients.

Key Responsibilities

Client Relationship Management

• Act as the primary point of contact for assigned clients, maintaining transparent and proactive communication throughout the project lifecycle.
• Build strong, trust-based relationships with clients by deeply understanding their business goals and brand objectives.
• Provide regular project updates and manage client expectations effectively.

Project & Resource Management

• Scope, plan, and manage projects from kick-off to final delivery, ensuring adherence to timelines, budgets, and quality standards.
• Craft clear and comprehensive creative briefs that align client objectives with the creative team's direction.
• Collaborate with internal teams (Strategy, Design, Production) to ensure smooth project execution.
• Identify and resolve project issues, conflicts, and bottlenecks proactively.

Business Development

• Identify and pursue opportunities to expand services within existing client accounts.
• Maintain relationships with prospective clients and contribute to new business pitches.
• Encourage client referrals and testimonials to support agency growth.

What Else?

• Maintain confidentiality, upholding ethical standards at all times.
• Support Un-titled Lab's business development activities.
• Keep documentation, records, and project management tools (Notion, Slack, Google Workspace) up-to-date.

What do we want to see?

Skills & Capabilities

• Excellent communication and active listening skills — can build trust with clients independently and with confidence.
• Strong written and spoken English and Thai.
• Excellent organisation and ability to manage multiple projects simultaneously without compromising quality.
• A positive, solution-oriented attitude with a team-player mindset.
• A genuine interest in design, branding, and creativity.

Qualifications — Must Have

• Bachelor's degree in Business, Design, Communications, Marketing, or related field.
• 3–5 years of experience in account management, client service, or project management — ideally within a branding or creative agency.
• Proficiency in project management tools — currently Notion, Google Workspace, and Slack.
• Proven experience managing client projects and building long-term client relationships.
• Understanding of branding and design process.

Nice to Have

• Experience with proposal and scope writing for creative services.
• Exposure to brand strategy or experience working alongside a brand strategy team.

Why join us?

• Work alongside a team of experts in a collaborative and dynamic environment.
• Continuous learning and growth opportunities within a supportive and inclusive culture.
• Build meaningful client relationships at the intersection of strategy and creativity.

A few perks & benefits

• Apple Mac Mini / MacBook Pro
• Flexible hours
• Flexible holidays
• Travel expenses
• Hybrid working
• Snacks & drinks

How to Apply

Send your CV to: career@un-titledlab.com

Email subject: Application for Account Manager (SEP2026) Name Surname

Note: Only shortlisted candidates will be contacted.